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FAQs
Frequently Asked Questions
Product
We recommend that you machine wash your all-over-print t-shirt in cold water with similar colors and tumble dry on low heat. Do not use bleach or iron the design.
Absolutely! At SecretTees, we believe in making your shirt truly yours. Whether you have a specific design in mind or want to personalize one of our existing designs, we are here to bring your vision to life.
Don't wait! Start designing your unique shirt today and stand out from the crowd. Click here now to begin your customization journey. Your perfect shirt is just a click away!
We recommend that you refer to our size chart, which provides measurements for each size. Please measure yourself carefully and choose the size that corresponds to your measurements.
Here is the link size chart: Size Chart
Shipping & Delivery
Our all-over-print T-shirts are manufactured in Hong Kong/ China.
We would love to manufacture our products domestically in the USA. We have looked at every opportunity to do it, however, it’s just not feasible as the production costs would not allow us to offer a competitive price point to consumers.
We hand-select each factory we work with and work hard with them to ensure that every product is to the highest standard and is legally and socially carried out to our exacting standards.
We work hard with our partners in China to ensure that each and every cover meets industry standards for quality, safety, fair labor, ethical business practices, and environmental responsibility.
Shipping fees fluctuate based on the destination and quantity of items in your order
For shipments within the United States
– Standard Shipping (8 -12 biz days) + Manufacturing Time (4-6 biz days) = 5.99$ + ( 1$ * [quantity] )
– FREE Shipping (Over $89): Shipping Time (12 biz days) + Manufacturing Time (5-7 biz days)
Rest of the world
– Standard Shipping (10-12 biz days) + Manufacturing Time (5-7 biz days) = 6.99$ + ( 1 * [quantity] )
– FREE Shipping (Over $89): Shipping Time (15 biz days) + Manufacturing Time (5-7 biz days)
Please be aware that shipping rates may be higher for certain destinations, including Canada, Brazil, Mexico, and other specific locations.
Customers understand and accept that the provided delivery timeframe of 12-22 business days is an approximation. In certain circumstances, deliveries may either surpass or fall short of this estimated timeframe.
For shipments within the United States
– Standard Shipping (8 -12 biz days) + Manufacturing Time (4-6 biz days) = 12 – 18 days
– FREE Shipping (Over $89): Shipping Time (12 biz days) + Manufacturing Time (5-7 biz days) = 17 – 19 days
Rest of the world
– Standard Shipping (10-12 biz days) + Manufacturing Time (5-7 biz days) = 15 – 19 days
– FREE Shipping (Over $89): Shipping Time (15 biz days) + Manufacturing Time (5-7 biz days) = 20 – 22 days
All shipments include a tracking link for your convenience. You can use this link to monitor the status of your delivery.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your “order history” section on your account page on the website.
You can keep track of your order here: Track Order Page
We recommend that you refer to our size chart, which provides measurements for each size. Please measure yourself carefully and choose the size that corresponds to your measurements.
Here is the size chart: Size Chart
We apologize for any inconvenience you may be experiencing with your tracking information. Sometimes, it can take a few days for the tracking information to update after your order has been shipped. Additionally, there may be a delay in the tracking information if the package has not yet been scanned by the carrier. If your tracking information is still not working after a few days, please contact us and we will investigate the issue for you.
If you placed your order over 10 days ago and your tracking information is still unavailable, please contact customer support or contact via [user_email]
Be sure to have your order number and email that was used to make the purchase when contacting our support.
Yes. Check our full shipping policy to see what countries we ship to!
Order
Click here to view the detailed Order Process Guide.
PayPal
PayPal Balance: Funds in your PayPal account.
Bank Account: Linked bank accounts for direct payment.
Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
PayPal Credit: A line of credit offered by PayPal.
Stripe
Credit and Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club, China UnionPay.
Digital Wallets: Apple Pay, Google Pay, Microsoft Pay, Click to Pay.
Bank Debits and Transfers: ACH (Automated Clearing House) payments, SEPA (Single Euro Payments Area) Direct Debit, wire transfers.
Buy Now, Pay Later: Klarna, Afterpay, Affirm.
Local Payment Methods:
Europe: iDEAL (Netherlands), Bancontact (Belgium), Giropay (Germany), Sofort (Germany), EPS (Austria), Przelewy24 (Poland).
Asia-Pacific: Alipay (China), WeChat Pay (China), GrabPay (Southeast Asia), FPX (Malaysia), OXXO (Mexico), Boleto (Brazil).
Other Regions: Multibanco (Portugal), Pago Fácil (Argentina),
And more.
Yes absolutely! We want you to be completely satisfied with your purchase. If your products are flawed in any way, just contact us and we’ll make it right.
As our all-over-print t-shirts are custom-made, printed and tailored to each individual order, we may not be able to make changes to an order once it has been produced. If you request a change to your order, we will contact our production team to see if your